Shipping policy

Worldwide Shipping from Auckland, New Zealand.

Shipping Timeframes & Rates:

DOMESTIC

NEW ZEALAND: New Zealand Post

Free express shipping on orders over $200 NZD

- Express Overnight Shipping ($9 NZD) 1-4 business days

INTERNATIONAL

AUSTRALIA: DHL Express

Free express shipping on orders over $300 NZD

- Express International ($30 NZD) 1-4 business days

UNITED STATES, CANADA & ASIA: DHL Express

Free express shipping on orders over $400 NZD

- Express International ($35 NZD) 3-5 business days 

UNITED KINGDOM, IRELAND & EUROPE: DHL Express

Free express shipping on orders over $450 NZD

- Express International ($40 NZD) 3-5 business days 

REST OF WORLD: DHL Express 

Free express shipping on orders over $500 NZD

- Express International ($60 NZD) 3-18 business days 

Dispatch Timeframes: 

- Orders are typically dispatched within 48 hours (business days).

- Please allow additional time for your order to be dispatched in promotional/busy periods.

- If you are in need of your item/s quickly, please leave us a note to ensure we process your order as quickly as possible. 

- Delivery timeframes are inclusive of both dispatch and shipping timeframes.

International Customs Charges:

- Please note, your order may be subject to Import VAT, Customs Duty, and a Handling Fee, at the discretion of local customs.

- Charges will be issued once the parcel reaches the destination country.

- All customs charges for international orders are the responsibility of the customer. 

Additional Information:

- We have no control of your item after it has been dispatched from our end. Please contact New Zealand Post or your local corresponding international courier directly as it will be the most efficient way to track your item.

- To avoid any disappointment or delays, please ensure that the shipping address you provide at checkout is correct. Customers are responsible for providing the correct shipment details as once the parcel has left our warehouse, we cannot alter these details.

- Customers are responsible for tracking, receiving and collecting their order from the chosen courier provider. This includes parcels that are returned to sender.

- Parcels that are returned to sender can either be shipped back to the customer at their own expense, or refunded (minus the cost of return shipping). 

If you have any questions regarding shipping please contact us at info@nosummerclub.com